As one of our patients (or a loved one), we know that you have probably had a life-changing experience the day you met us. We want you to know that we still care about you. We know that often the journey after we meet is a long one and if we can support you in any small way during this and help in your recovery, we will. This part of our website is for you. It aims to allow you to easily contact us, share your experiences (good or not so good) and provide some ways in which we and other organisations can help you.
Your experience of the care you received as a patient of Magpas Air Ambulance is essential to improving our service. Please click here to view our Patient Guide.
If you would like to provide some feedback, you can do so on our Patient Feedback page. We fully appreciate that sometimes people are too unwell to remember much about the care they received. If there is anyone close by, such as a carer or a friend who is able to provide feedback instead, they are most welcome to.
Your Health Records
Management of patient data is something we take very seriously at Magpas Air Ambulance and we have strict processes in place to ensure confidentiality of any information we gather as part of a patient’s record. The Magpas Air Ambulance Service User’s Guide has also been written to specifically answer questions relating to personal information and how we use and manage the information.
You can find more information on our Governance page.
Message to the team
You can use the space above to write a message and send to us to share with the team. Alternatively you can email us at [email protected]