As one of our patients (or a loved one), we know that you have probably had a life-changing experience the day you met us. We want you to know that we still care about you. We know that often the journey after we meet is a long one and if we can support you in any small way during this and help in your recovery, we will. This part of our website is for you. It aims to allow you to easily contact us, share your experiences (good or not so good) and provide some ways in which we and other organisations can help you.
Get In Touch
Some patients and their families have found it beneficial to speak to and meet with the team that attended their incident or other members of our senior clinical team. This can allow for us to answer any questions you may have about the care you received and help you understand what happened before you were admitted to hospital.
You can find all the other ways to get in touch with us here.
Your experience of the care you received as a patient of Magpas Air Ambulance is essential to improving our service. Please click here to view our Patient Guide.
We fully appreciated that sometimes people are too unwell to remember much about the care they received. If there is anyone close by, such as a carer or a friend who is able to provide feedback instead, they are most welcome to on our Patient Feedback page.
We also use an independent third party website to ensure transparency. Visit our IWantGreatCare page to rate the care you received. Your feedback is also used by the Care Quality Commission to evaluate the quality of our care.
Your Health Records
Management of patient data is something we take very seriously at Magpas Air Ambulance and we have strict processes in place to ensure confidentiality of any information we gather as part of a patient’s record. The Magpas Air Ambulance Service User’s Guide has also been written to specifically answer questions relating to personal information and how we use and manage the information.
You can find more information on our Governance page.
Message to the team
Do you have a message that you would like to send to the Magpas Air Ambulance Team?
Our team are always grateful to hear from former patients and their families. Just use the space below to write your message and we will share it with the team.