Clinical governance is about maintaining the quality, accountability, responsibility, safety and excellence of the service we provide.
These are fundamental to our mission to deliver the best 24/7 pre-hospital emergency medical service to our patients.

Care Quality Commission reports

In 2007 Magpas Air Ambulance become the first independent pre-hospital care service in the UK to voluntarily register with the Care Quality Commission (CQC). The CQC is the independent regulator of health and social care in England. They inspect services to make sure they provide patients with safe, high quality care.

Magpas Air Ambulance was last inspected in February 2014, when our service was deemed to meet all the required standards. The CQC’s full inspection report (PDF) is available to read publicly.

Patient feedback

Your experience of the care you received as a patient of Magpas Air Ambulance is essential to improving our service. Please click here to view our Patient Guide.

We use an independent third party website to ensure transparency and to allow patients to leave feedback anonymously. You can visit our I Want Great Care page to rate the care you received. Your feedback is also used by the Care Quality Commission to evaluate the quality of our care.

Alternatively, you can contact our Clinical Governance Coordinator, Shauna Sedgwick, to discuss any aspect of your care. Please email Shauna at This email address is being protected from spambots. You need JavaScript enabled to view it.

Information Governance

Management of patient data is something we take very seriously at Magpas Air ambulance and we have strict processes in place to ensure confidentially of any information we gather as part of a patient’s record. This Magpas Air Ambulance Service User’s Guide has also been written to specifically answer questions relating to personal information and how we use and manage the information.

Cookies Policy

Cookies Policy

Last updated: October 24, 2017

Magpas Air Ambulance ("us", "we", or "our") uses cookies on the website (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How Magpas Air Ambulance uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

  • To enable certain functions of the Service
  • To provide analytics

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

  • Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
  • Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

  • For the Chrome web browser, please visit this page from Google:
  • For the Internet Explorer web browser, please visit this page from Microsoft:
  • For the Firefox web browser, please visit this page from Mozilla:
  • For the Safari web browser, please visit this page from Apple:
  • For any other web browser, please visit your web browser's official web pages.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

  • AllAboutCookies:
  • Network Advertising Initiative:
Magpas Air Ambulance is a Registered Charity Number 1119279. Registered as a Company limited by guarantee in England & Wales No. 6062176. Registered office at Centenary House, St Mary’s Street, Huntingdon, PE29 3PE.
Registered Charity No. 1119279
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