Our supporters are vital to keeping our air ambulance flying and getting enhanced care to people in serious medical emergencies. You help us to raise over £5 million each year to keep our service available 24/7. That’s why we want to be transparent and accountable to you - our fundraisers, volunteers and donors.
Magpas Air Ambulance is registered with the Fundraising Regulator. The Fundraising Regulator sets and maintains the standards for charitable fundraising, aiming to ensure that fundraising is respectful, open, honest and accountable to the public. As members, we comply with the Code of Practice and Fundraising Promise.
We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
Where the law requires, we will get your consent before we contact you to fundraise.
If you tell us that you do not want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication do not have to.
We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
If you are unhappy with anything we have done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
We will have a complaints procedure, a copy of which will be available on our website or available on request.
Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.
If, for any reason, our fundraising practices have not met acceptable standards we would like to hear from you. We will acknowledge your complaint within 5 working days and provide a full response within 20 working days.
Magpas Air Ambulance, Centenary House, St Mary’s Street, Huntingdon, Cambs, PE29 3PE.
Magpas Air Ambulance is a Registered Charity Number 1119279. Registered as a Company limited by guarantee in England & Wales No. 6062176. Registered office at Centenary House, St Mary’s Street, Huntingdon, PE29 3PE.