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Frequently Asked Questions

Q. Who can play the lottery?

A. You must be over 16 years of age and a resident of Great Britain in order to play the lottery.

Q. How do I join the lottery as a subscription member?

A. Click the Subscribe link to download the application form. All the information about the lottery can be found on the form. Simply print the form, fill it in and post it off.

Q. I've paid my subscription, why wasn't my ticket in the draw?

A. The most common reason is that your first payment has not yet been received (or was not received in time for the draw deadline for this draw). Please allow sufficient time for us to process your membership and if you pay by standing order, allow a further 2 weeks for the bank to process it. Some banks can take up to two weeks to process standing order mandates.

Another possible reason why your ticket may not be in the draw, is that there are not exactly 52 weeks in a year, so all members paying by standing order or direct debit will miss a week in the draw at some point. This missed week may occur at any time, depending on your payment date, but once it has occurred it should not happen again for a few years.

If your situation does not fit any of these descriptions, and you believe that your ticket should have been entered in this draw. Please contact us immediately by clicking the This email address is being protected from spambots. You need JavaScript enabled to view it. link, so that we can investigate.

We Save Lives

Our Doctor and Paramedic team
is available 24/7.

Charity HQ open

Monday-Friday: 9am to 5pm
Weekend: Closed

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Registered Charity No. 1119279

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Our Office Locations

  • support

    Charity HQ

    Centenary House
    Cambs, PE29 3PE
  • operations

    Air Base

    Wyton Airfield
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