All 999 calls received by the East of England Ambulance Service Trust (EEAST) are monitored by the Critical Care Desk, staffed by a specially trained dispatcher and critical care paramedic. Their role is to identify the most serious or life-threatening incidents and send critical care resources to help treat severely ill patients.
At the scene, these enhanced medical teams work alongside ambulance crews to ensure the best possible pre-hospital care before transferring the patient to hospital.
The pre-hospital critical care network within the East of England includes EEAST’s extended skilled and critical care paramedics and the following charities: the Suffolk Accident Rescue Service, Norfolk Accident Rescue Service, Basics Essex Accident Rescue Service, East Anglian Air Ambulance, Essex and Herts Air Ambulance Trust and Magpas Air Ambulance.
All of the charities in the pre-hospital critical care network rely on voluntary donations to support their work. Working closely with these partner organisations, Magpas Air Ambulance is sharing best practice and helping deliver the highest possible levels of patient care in our region.